White screen or website is not displayed
If TheFlex displays only a "white screen" on startup or when accessing certain websites, the cause is usually an outdated Android WebView component.
Where can I see my current WebView version?
- In TheFlex: Go to Settings → Device Information (you will see "WebView version" listed there).
- Or: Android Settings → Apps → "Android System WebView" → App info (shows the version number).
What do I need to do as a customer?
- Update WebView (or Google Chrome for Android 7–9) via the Play Store.
- Restart the device and test again.
- If no update is available:
- Check if the Play Store is blocked (e.g., company/MDM restrictions).
- Alternatively: Download the current "Android System WebView" APK here and install manually (make sure it matches your system/CPU).
- If in doubt, please contact your IT administrator or our support team.
Why does a white screen occur?
- Many web applications (e.g. SAP Fiori) require a recent WebView version.
- If the WebView is outdated (typically below version 80), content may no longer render properly – the page might stay blank.
Additional support information
- Important: Please replace outdated devices with very old WebView as soon as possible or perform an update.
- See also Requirements and WebView update.